It is assumed that you have printed these Terms & Conditions for retention prior to any order being placed with us.

Orders are usually processed for delivery if ordered before 12 midday.

If a customer order is received after 12 midday the order may get processed on the same day but there is no guarantee. Otherwise orders received after 12 midday will be processed the following day.

Delivery Service is a service provided in the vast majority of cases by Business Post and we cannot be held liable if the products do not arrive on the next business day after sending.

NB: Should parcels be returned to us after 2 attempted deliveries, a £10 fee will apply.Please note that sometimes it can be 2-5 working days, if in doubt please ask.

Next day delivery (normal delivery 3 working days) when stock allows. If stock not available, we will endeavour to contact you by telephone or email.

Next day delivery may be affected during the main holiday periods with particular emphasis on Spring & Xmas. We apologise in advance, if next day delivery service cannot be met during these times.

Next Day Delivery by courier or by Registered Post will require you to be available at your requested delivery address to sign for the delivery.

All products are supplied with a no-quibble manufacturer guarantee as stated on each product page and the guarantee is included with the product.

Only specified units will have a commercial usage guarantee - if in doubt - ask.

Please note that in the unlikely event that goods be damaged in transit, please contact us within 3 days as the damaged in transit warranty will be unapplicable after that period.

Due to the nature of the units, accessories and consumable parts are not covered under warranty.

Goods are not supplied on a trial basis or on a 'use or return' basis - other than where covered by your Right to Cancel below.

In some countries you may have to pay additional taxes and duties on importation and you are responsible for this cost.

Some countries may outlaw the use and/or possession of the equipment/products we sell. We act as your agent and ship discretely anywhere in the world AT YOUR RISK. If goods are seized by your authorities you will still have to pay the full purchase price.

Prices include VAT. Where stated.

If any manufacturing fault occurs in the guarantee period we will collect the appliance and repair it free of charge or, at our discretion, replace.

We use a secure server to ensure you can guarantee the security of your credit card details. All details are destroyed after use at our end.

Our Anti-Fraud Technology: Note to would-be thieves: Credit card holder names, card security details and billing addresses are verified to reduce fraud. Anyone caught using a fraudulent credit card number will be prosecuted to the fullest extent of the law and full IP tracing systems are in use to reveal the identity of that person.

Right to Cancel

You may cancel your order subject to the following conditions:

You have 7 days to cancel the order from the day after the date of receipt of your goods.

The cancellation notice from you must be in writing by recorded mail or fax or Email with a return-receipt obtained and it must be dated and sent to our correct business address, fax number or Email address.

A returns number must be obtained before returning the goods.

The goods must be returned to the address shown at the bottom of the website. If the goods are not new and unused then a restocking fee may apply dependant upon any damage or loss to product/ packaging.

Goods must be returned at your own cost and risk - please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.

During the period prior to official receipt by Lavorwash GB of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.

We will re-imburse you the relevant amount within 30 days of the goods being received by us. Refunds will be made to the original credit/ charge/debit card if payment was made by card or cheques written to the original person/ company who issued the original cheque as applicable.

Damages in Transit

Goods damaged in transit MUST BE SIGNED FOR AS "DAMAGED GOODS" on the Carriers note.

Faulty or Missing Goods MUST BE REPORTED WITHIN 3 DAYS OF DELIVERY.

We cannot accept responsibility for damaged or missing parts if the procedure is not followed.

Pricing Policy

Neither the receipt of your order by us nor the receipt of our confirmation of order by you constitutes the acceptance of an order or confirmation of an offer to sell.

We reserve the right to limit the order quantity of any item and will notify you as soon as possible of any such action. Lavorwash GB Ltd. reserves the right not to do business with any individual or company in its absolute discretion.

Subject to the other terms and conditions any order shall only be deemed to have been accepted when we have expressly confirmed that we have accepted your order and have shipped the goods to you.

Tax Charges

Product prices listed on our site include VAT at a rate of 17.5%

Guarantee

All machinery products carry a 12 Month Back To Base Guarantee against manufacturing defects unless stated otherwise.

Accessories, optionals and Wear & Tear Items (i.e. Valves, Seals, Bearings, O'Rings, rubber components, etc.) are not covered by the Guarantee.

For the appliances equipped with Engine (like Thermic Pressure Washers), the warranty is provided by the retrospective manufacturer. Honda, Briggs & Stratton and Lombardini use authorised repair centres throughout the Country.

It is the customers responsibility to take their own faulty items to the local repair centre. Where a back to base repair is offered, it is the customers responsibility to arrange for the faulty item to be returned to the manufacturers repair centre.

All costs involving returned or transported items are the responsibility of the customer and Lavorwash GB Ltd. will be liable for any costs involved or any claim for loss of income or loss of any other kind.

Any item classed as Domestic but used for commercial purposes or in commercial premises will invalidate any warranty. Domestic items delivered to commercial premises or to a company address will be classed as being used for commercial purposes even if this is not the intended place of use.

Items used for hire or loan are not guaranteed.

Returns Policy

Prior to goods being returned, whether for repairs, replacement or refund - a "Returns Authorisation Number" must be issued.

To get the "RAN" ID the Customer has to contact the Customer Service office at phone number 0906-7530226 (Premium rate number - cost 75p per minute), available 9am-5pm, Monday to Friday, or has to send an e-mail at

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Any appliance shall be returned with the original ticket/receipt of purchase inside the package.

The domestic appliances to be repaired will be collected at Lavorwash GB expenses. If the repair is under guarantee the appliance will be shipped at Lavorwash GB account otherwise the collection and shipment costs will be charged to the Customer togheter with the cost of repair, labour and spares.

Items sent without a valid returns authorisation number, cannot be accepted and the item will be returned to the sender. This is to ensure that goods can be tracked accurately without loss or unnecessary delay.

Your carriage charges are not refundable and you should choose a suitably packed, insured and traceable carriage method.

Goods must be returned within 7 days of authorisation.

If an item is damaged upon arrival, (notification required and delivery not signed as damaged) collection will be arranged by Lavorwash GB Ltd. and a subsequent replacement will be provided once the damaged item has been returned.

Refunds

Under distance selling regulations you have a 7 day cooling off period for returning goods.

As soon as the goods are used you will be deemed to have accepted the goods and therefore will not be returnable.

Items purchased in error will have to be returned at the customers expense, the product must be unused, complete with all original packaging and in a condition that is re-saleable.

A fee of 20% of the purchase price (minimum £10) will be charged for items purchased in error to cover the initial cost of postage & packaging.

Business to Business transactions do not apply under distance selling regulations.

Goods Suitability

It is your responsibility to ensure that the correct goods and correct model are ordered for your purpose. If you have a specific requirement, and your chosen machine does not actually state that it is designed for this purpose, then it probably will not be compatible for this usage. Therefore if you purchase a machine without written confirmation from Lavorwash GB Ltd., we cannot be held reponsible if your purchase does not meet the requirements that you intend to use the machine for. Remember once the machine is used, it cannot be re-sold as a new product and therefore, cannot be accepted back for a refund.

Online Images of Products & Specs

Due to constant design and development to improve products, some product images and specs that feature on the Lavorwash GB Ltd. website, may vary slightly from that of the actual product delivered.

Customer Service and Complaints

Lavorwash GB Limited

Customer Service - phone number 0906-7530226 (Premium rate number - cost 75p per minute), available 9am-5pm, Monday to Friday.

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Complaints Procedure

In the unlikely event of a complaint, this should be addressed in writing to: Customer Service, Lavorwash GB Ltd., Bishops Court, WA2 8QY, Warrington, Cheshire.

We will firstly acknowledge the complaint within 5 days and then answer the complaint within 10 days of receiving your email or letter.

Privacy Policy

We do not capture and store any personal information about individuals who access this site, except where you voluntarily choose to give us your personal details via e-mail, or by enquiring about or ordering any of our services.

In these latter cases, the personal information you give us is used exclusively by us for providing you with current and future information about our products and services and any other services described in this website.

We don't pass any of your personal data to outside organisations and/or individuals, except with your express consent.

We do not send 'cookies' from this site and only monitor the IP addresses of visitors to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our site remain anonymous.

You have a right to know about the personal information we hold about you.

You also have a right to have your data corrected or deleted. Please address all your requests and/or queries about our data-protection policy to the address at the bottom of this page.

"This does not affect your statutory rights as a consumer".

Thank you for reading our terms and conditions.

Company Address

Lavorwash GB Limited, Bishops Court, Warrington, Cheshire, WA2 8QY